After visiting two Volkswagen dealerships in Calgary on Friday and leaving disappointed, unheard, and frustrated when explaining what we were looking for, we decided to try Volkswagen Okotoks the next day — and what a completely different experience it was.
From the moment we walked in, we were welcomed by Richard, who immediately made us feel comfortable and valued. We were then introduced to Kit, who truly listened to what we wanted and made the entire process enjoyable, stress-free, and exciting.
What made the experience even more special was how incredibly welcoming the whole team was — especially to our Westie! They happily allowed our dog to come into the dealership and even along on the test drive, which meant so much to us. It instantly felt warm, friendly, and personal.
The entire team celebrated with us on the purchase of our new Tiguan, and you could genuinely feel that they cared about making this a memorable moment for us.
When we returned to pick up our new vehicle, Dragon did a phenomenal job walking us through everything the Tiguan can do. He took the time to explain all the features, answered every question, and made sure we felt completely comfortable and confident before driving away. That extra care and attention truly made the experience stand out even more.
We not only drove away excited about our new vehicle, but we also left with brand new Yetis and an experience we’ll honestly never forget.
Thank you to everyone at Volkswagen Okotoks for restoring our faith in customer service. If you’re looking for a dealership that truly listens, cares, and goes above and beyond, this is the place to go.