We had an amazing experience with Okotoks Volkswagen dealership! A special thank you to Dmytro and Andrew for assisting us in financing our 2016 Toyota RAV4. They were both very accommodating, professional, and made the entire process smooth and stress-free.
Their customer service was excellent from start to finish. They took the time to answer all our questions, explain everything clearly, and made sure that the vehicle was thoroughly checked and in perfect condition before we drove it home.
We truly appreciate their help and dedication. We are very happy with our RAV4 and highly recommend this dealership to anyone looking for a reliable vehicle and a team that genuinely cares about their customers. Thank you again, Dmytro and Andrew, for the outstanding service!
After visiting two Volkswagen dealerships in Calgary on Friday and leaving disappointed, unheard, and frustrated when explaining what we were looking for, we decided to try Volkswagen Okotoks the next day — and what a completely different experience it was.
From the moment we walked in, we were welcomed by Richard, who immediately made us feel comfortable and valued. We were then introduced to Kit, who truly listened to what we wanted and made the entire process enjoyable, stress-free, and exciting.
What made the experience even more special was how incredibly welcoming the whole team was — especially to our Westie! They happily allowed our dog to come into the dealership and even along on the test drive, which meant so much to us. It instantly felt warm, friendly, and personal.
The entire team celebrated with us on the purchase of our new Tiguan, and you could genuinely feel that they cared about making this a memorable moment for us.
When we returned to pick up our new vehicle, Dragon did a phenomenal job walking us through everything the Tiguan can do. He took the time to explain all the features, answered every question, and made sure we felt completely comfortable and confident before driving away. That extra care and attention truly made the experience stand out even more.
We not only drove away excited about our new vehicle, but we also left with brand new Yetis and an experience we’ll honestly never forget.
Thank you to everyone at Volkswagen Okotoks for restoring our faith in customer service. If you’re looking for a dealership that truly listens, cares, and goes above and beyond, this is the place to go.
What a great place to buy a car. I bought a 2026 VW GLI and from start to finish thy whole staff were friendly and welcoming.
Dmytro and Dragan were very helpful in helping me decide what I needed, not just what I thought I wanted. Andrew got me the financing I could afford. Richard worked the numbers so I could see Andrew. Xin even waxed my new ride for me.
I received a fair price but more than that I received value in my purchase right from Sales to Management to Parts and Service!
I genuinely dread car shopping. My dread is usually confirmed by pushy sales people, unclear information, and a general overall feeling that I am about to be screwed over. I can honestly say that none of these things happened at Okotoks Volkswagen. Within minutes of meeting, Dragan (yes his name is awesome, and no he is not as intimidating or intense as it implies) we felt very comfortable to ask any questions without the fear of being worked over. He was very patient, as is a must with me, and gave a us a clear idea of what we needed. From start to finish the experience with the entire team was very smooth...and surprisingly fun. It is completely worth the short drive out of the city. You will get to buy a vehicle from a business with competitive pricing, and the lost art of customer service.
We had an incredible experience at VW Okotoks from start to finish. The customer service was outstanding, and the entire team made us feel welcomed and valued throughout the process.
Kit O’Kane was especially fantastic to work with — friendly, knowledgeable, professional, and genuinely helpful every step of the way. Andrew and Xin were also amazing to deal with and helped make the whole experience smooth and enjoyable.
Highly recommend this dealership to anyone looking for exceptional service and a team that truly cares about their customers!
